FAQ

Bring your sparkling personality, comfortable shoes, and some water to stay hydrated! We will take care of the rest.

All sales are final. Bookings can be rescheduled free of charge depending on availability. Upon request, vouchers can be issued in lieu of rescheduling within 24-hour cancellation period. Customers will receive a full refund in the extremely rare case of operator cancellation due to extreme weather or other unforeseen circumstances. No-shows will be charged the full price. In some cases, truancy of more than 10 minutes after the scheduled start time may result in the ticket being forfeited.

Children are welcome on all of our tours except the Munich Best Cocktail Tour and the Beer and Schnapps Day-Drinking Tour of Munich. Guests on those tours must all be over the age of 18. Note: The Munich Ghosts and Spirits Walking Tour and The Original True Crime Tour of Munich can include some disturbing material that may not be suitable for young children. We recommend you use your best judgment to decide if your child can handle the tour’s content. Contact us if you have questions regarding the content.

All of our tours are wheelchair and stroller accessible and allow service animals. However, many of our tours require a fair amount of walking, so please use your best judgment to decide if the tour is suitable for you and your needs.

Each tour has a different capacity, so please refer to the specific tour page for more information. Typically small-group tours have a capacity of 10 while walking tours have a capacity of 30.

All of our tours are all-inclusive and include all food, drinks, and a professional guide. Tips and gratuities for your guide are not included.

Yes, all public tours begin and end at the meeting point. Please see your specific tour for meeting point details.

Non-alcoholic substitutions are always available for non-drinker and for those under the age of 18 (spirits) or 16 (beer and wine). Please let us know in advance of the tour if you will not be drinking, so we can make the proper accommodations

Seating is not always available on our walking tours and so having a moderate level of fitness is recommended for participating. Our food tours and drinking tours have significantly less walking.